Leadership lessons from the Papa Johns’ debacle
January 16th, 2012You might have already read about the public relations nightmare that Papa Johns, the international fast-food pizza chain, faced recently. But if you haven’t …
Last Monday, on January 7, Minhee Cho stopped in to pick up a pizza at a Manhattan location of this chain. The young cashier rang in the sale, and then typed in a description on the receipt to identify the customer. The description – “lady chinky eyes”. Ms. Cho, not surprisingly, was a tad bit offended and posted a picture of the receipt on her Twitter account with the following text: Hey @PapaJohns just FYI my name isn’t “lady chinky eyes”. Also not surprisingly, the photo went viral. In fact, last I checked, it had been viewed 244,843 times.
